Payments Policy – Frami.store

At Frami.store, we strive to provide a seamless and secure shopping experience for all our customers. This Payments Policy outlines the accepted payment methods, payment processing times, and related procedures to ensure transparency and ease for all transactions made on our website.

1. Accepted Payment Methods

At Frami.store, we accept the following payment methods for all purchases:

  • PayPal
    PayPal offers a secure and efficient way to process your payment. You can use your PayPal account to complete the purchase or pay with your credit/debit card via the PayPal guest checkout feature without needing an account.

  • Payoneer
    Payoneer is another trusted global payment method that we accept. With Payoneer, you can make quick payments securely, whether you’re using your account balance or linked bank accounts.

These payment methods ensure that your sensitive financial information is protected, and your transactions are encrypted for security.

2. Payment Currency

All payments made on Frami.store are processed in US Dollars (USD). Please ensure that your payment method supports USD transactions. Any additional fees or currency conversion charges applied by your bank or payment provider are the responsibility of the customer.

3. Payment Process

Once you’ve selected your items and proceed to checkout, you will be prompted to choose your preferred payment method. After confirming the order and completing the payment, you will receive a confirmation email with your order details. Your payment will be processed immediately, and your order will be placed into our system for preparation.

  • Order Confirmation: You will receive an email confirmation with your order number and receipt once the payment has been successfully processed.

  • Processing Time: Orders are processed within 1-3 business days, during which your items will be prepared for shipment. Our team works diligently to ensure timely order preparation.

4. Payment Security

At Frami.store, we take payment security very seriously. Both PayPal and Payoneer are well-established and trusted platforms that use state-of-the-art encryption and fraud protection to secure your financial information.

  • Secure Transactions: Your payment information is never stored on our servers. Instead, it is processed through the secure platforms provided by PayPal and Payoneer.

  • Fraud Protection: Both PayPal and Payoneer offer robust fraud protection policies. If you suspect any unauthorized transactions or fraud related to your payment, please contact your payment provider immediately.

5. Payment Issues

If you encounter any issues while attempting to make a payment on Frami.store, please follow these steps:

  • Check Payment Details: Ensure that your payment information (credit card, PayPal, or Payoneer account details) is entered correctly.
  • Contact Payment Provider: If the issue persists, contact your payment provider (PayPal or Payoneer) to verify if there are any restrictions on your account.
  • Reach Out to Us: If you need further assistance, our customer service team is here to help. Contact us at [email protected] or call +1 567-351-8303 during business hours.

6. Order Cancellations and Refunds

  • Cancellations: If you wish to cancel your order, please contact us as soon as possible at [email protected]. If your order has not yet been processed, we will be happy to cancel it and refund your payment.

  • Refunds: If you are eligible for a refund (see our Refund and Returns Policy), we will process the refund back to the original payment method (either PayPal or Payoneer). Refunds may take 5-10 business days to reflect in your account, depending on your payment provider’s processing times.

7. Shipping Fees and Payments

Our standard shipping fee is $6.99 per order, which will be added to your total at checkout. Please note that this fee applies regardless of the number of items in your order.

  • Shipping Times: Once your payment is processed and your order is prepared, your items will be shipped, with delivery times ranging from 7-15 business days depending on your location.

  • Tracking: After your payment is completed and your order shipped, you will receive a tracking number via email to monitor the status of your delivery.

8. Contact Us

If you have any questions about our Payments Policy or need assistance with your order, feel free to reach out to our support team during our business hours.

  • Email: [email protected]
  • Phone: +1 567-351-8303
  • Business Hours: Monday to Friday, 8 AM to 6 PM (Closed on Saturday and Sunday)

Frami.store
696 S Bay Rd, Dover, DE 19901
Email: [email protected]
Phone: +1 567-351-8303