Refund and Returns Policy – Frami.store

At Frami.store, customer satisfaction is our priority. We understand that sometimes purchases may not meet your expectations, and we’re here to assist you with returns and refunds. Below is a detailed guide on our policy to ensure a smooth process for handling your return requests.

1. Return Eligibility

To be eligible for a return, please ensure that your item meets the following conditions:

  • The item must be unused, unworn, and in the same condition as you received it.
  • The item must have all original tags attached and be in its original packaging.
  • Returns must be initiated within 30 days of receiving your order.

2. How to Initiate a Return

If you wish to return an item, please follow these steps:

  • Contact us at [email protected] with your order number and a brief explanation of why you’d like to return the item.
  • Our customer service team will respond within 30 business days with return instructions, including the address for sending the item back.

3. Return Shipping Costs

Customers are responsible for covering the cost of return shipping unless the return is due to an error on our part, such as receiving a damaged or incorrect item. We recommend using a trackable shipping service when returning items to ensure the package reaches us safely.

4. Damaged or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please notify us immediately at [email protected] with:

  • Your order number
  • A clear description of the issue
  • Photos of the damaged or incorrect item

We will assess the issue and arrange for a replacement or refund, covering any shipping costs associated with the return of the faulty item.

5. Refund Process

Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund:

  • Approval: If your return is approved, a refund will be processed, and the credit will be automatically applied to your original method of payment (PayPal or Payoneer).
  • Refund Timeframe: Please allow 30 business days for the refund to reflect in your account, depending on your payment provider’s processing times.

6. Non-Refundable Items

Some items may be ineligible for returns or refunds:

  • Sale or Clearance Items: Items purchased on sale or clearance are final and cannot be returned unless they are defective or damaged.
  • Gift Cards: Gift cards are non-refundable and cannot be returned or exchanged.

7. Exchanges

At this time, we do not offer direct exchanges. If you need a different size or color, please return the original item for a refund and place a new order for the desired product.

8. Late or Missing Refunds

If you haven’t received your refund after the stated processing period, please take the following steps:

  1. Check your bank account: Refunds may take a few days to appear in your account.
  2. Contact your bank or payment provider: There may be a delay in processing by your bank.
  3. Contact Us: If you’ve completed the above steps and still haven’t received your refund, please reach out to us at [email protected].

9. Order Cancellations

If you need to cancel your order, please contact us immediately at [email protected]. If the order has not yet been processed, we will do our best to cancel it. However, once an order has been shipped, it cannot be canceled, and you will need to follow the return process outlined above.

10. Contact Information

For any questions or concerns regarding our refund and returns policy, please feel free to reach out to our customer service team:

  • Email: [email protected]
  • Phone: +1 567-351-8303
  • Business Hours: Monday to Friday, 8 AM to 6 PM (Closed on Saturday and Sunday)

Thank you for shopping at Frami.store! We value your business and are here to assist with any questions or concerns.