Shipping Policy – Frami.store

At Frami.store, we are committed to delivering your orders promptly and efficiently. Below is a detailed overview of our shipping process, fees, and timelines to ensure transparency and smooth delivery for all our customers.

1. Shipping Fees

We charge a flat shipping fee of $6.99 per order, regardless of the size or weight of the items. This allows us to offer reliable shipping services at an affordable rate.

2. Order Processing Time

Once your order is placed, it enters our processing queue. Orders are typically processed within 1-3 business days (Monday to Friday, excluding weekends and holidays). During this time, your items are carefully prepared, packaged, and handed over to our shipping partner.

  • Processing Time: 1-3 business days
  • Business Hours: 8 AM – 6 PM (Monday to Friday, closed on Saturday and Sunday)

3. Shipping Time

After your order has been processed, the shipping time will vary depending on your location. We aim to deliver all orders within 7-15 business days once they have been shipped.

  • Standard Shipping Time: 7-15 business days

Please note that shipping times may vary slightly due to factors outside of our control, such as postal delays or high-volume periods. We recommend keeping an eye on the tracking information we provide to stay updated on your order’s delivery status.

4. Where Do We Ship?

Currently, we only offer shipping within the United States. At this time, we do not ship internationally.

5. How Do I Track My Order?

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to monitor your package’s progress and estimated delivery date through the shipping carrier’s website.

If you do not receive your tracking information within 3 business days after placing your order, please contact our customer service team at [email protected] for assistance.

6. Shipping Delays

While we aim to deliver within the stated timeframes, please be aware that delays may occur due to unforeseen circumstances such as extreme weather conditions, holidays, or disruptions with the postal service. If you experience a significant delay in receiving your order, please contact our support team for assistance.

7. Incorrect Shipping Information

Please ensure that all shipping information provided is accurate and complete at the time of order placement. Frami.store is not responsible for packages that are undeliverable due to incorrect or incomplete shipping addresses.

If you realize that the provided address is incorrect, contact us immediately at [email protected] or +1 567-351-8303. If the order has not been shipped yet, we will attempt to update the address. However, once the order has been shipped, we are unable to make changes to the delivery address.

8. Lost or Stolen Packages

While we do our best to ensure safe delivery, Frami.store is not responsible for lost or stolen packages once they have been marked as delivered by the carrier. If you believe your package has been lost or stolen, please reach out to the carrier using the tracking number provided or contact us at [email protected] for further assistance.

9. Contact Us

If you have any questions regarding our shipping policy or need assistance with your order, please feel free to reach out to our customer service team:

  • Email: [email protected]
  • Phone: +1 567-351-8303
  • Business Hours: Monday to Friday, 8 AM to 6 PM (Closed on Saturday and Sunday)

We’re always here to help and ensure that your shopping experience with Frami.store is a pleasant one.

Frami.store
696 S Bay Rd, Dover, DE 19901
Email: [email protected]
Phone: +1 567-351-8303